Terms of Service

Effective 14 November 2026

1. About these terms

These terms apply when you use the cautio.com.au website, our free tools, the Cautio client portal, or buy any of our services. “Cautio”, “we” and “us” means CAUTIO, ABN 41 552 732 496, of Melbourne, Victoria. “You” means the person or organisation using the website or buying our services.

By using the website or the client portal, submitting a questionnaire, or paying for a service, you agree to these terms. If you agree on behalf of an organisation, you confirm you are authorised to do so. A written proposal or statement of work signed by both of us takes priority over these terms where they differ.

2. Using the website

Information on this website is general in nature. It is not advice tailored to your circumstances until we have agreed to provide a service to you. Please do not misuse the website, try to gain unauthorised access to it or the client portal, or interfere with how it works.

3. Free tools

The free supplier risk check and the free Acceptable Use Policy are provided without charge to help you get started. They rely entirely on the answers you give, and the risk check result is an indication only, not a full assessment. The free Acceptable Use Policy is limited to one per business. We may change or withdraw free tools at any time, and to the extent the law allows, we accept no liability for decisions made using them.

4. Client accounts

You must give accurate details when you create an account and keep your sign-in details secure. You are responsible for activity under your account. Tell us promptly at hello@cautio.com.au if you think someone else has used it. We may suspend an account that is misused.

5. Our services and prices

The scope of each paid service is as described on its page on this website, in the questionnaire, or in our quote or proposal. Anything outside that scope (for example, penetration testing, which is not part of a supplier risk assessment) is quoted separately.

Prices are in Australian dollars. Prices on our website are shown excluding GST unless stated otherwise; the amount you are asked to pay includes GST. We may change our prices, but the price confirmed in your payment request applies to that service.

6. Payment

Payment is due before work begins. You can pay by card through our payment provider, Stripe (card details are handled by Stripe and never reach Cautio), or by invoice and bank transfer: email our accounts payable team at AP@cautio.com.au with your reference. Some payment methods, such as bank debits, take a few days to clear; we begin once payment has been received.

7. How delivery works

Developing policies and completing risk assessments takes time. Nothing is ready to download straight after paying. Once payment is received, we start work and keep you updated by email and in the client portal as it moves through each stage. Your documents or report appear in the client portal when they are finished.

Our target delivery times are: a free Acceptable Use Policy within 2 business days of receiving your answers; a policy pack within 5 business days once payment is received and any follow-ups are settled; and a risk assessment report within 5 business days once payment is received and we have the evidence we need. Business days exclude weekends and Victorian public holidays.

Any timeframes we give are estimates. They depend on you giving us complete and accurate information, answering follow-up questions, and providing any evidence we request in good time.

8. Your responsibilities

Our work relies on the information, answers and evidence you and your suppliers provide. You are responsible for that information being accurate and complete, and for having the right to share it with us. You remain responsible for decisions you make, and for adopting, implementing and keeping your policies and security controls up to date.

9. Changes after delivery

Each policy pack and risk assessment report includes one consolidated round of reasonable changes, if you request it within 30 days of delivery. Further changes, or changes that go beyond the original scope, are quoted separately.

10. Cancellations and refunds

• Before work starts: if you cancel after paying but before we begin work, we refund the full amount.
• After work starts: if you cancel once work has begun, we refund the amount paid less the value of work already completed.
• After delivery: no refund is available once the documents or report have been delivered.

To cancel, email AP@cautio.com.au with your reference. Refunds are paid to the original payment method. Nothing in this section limits your rights under the Australian Consumer Law.

11. The nature of our advice

Our policies, assessments and recommendations reflect professional judgement based on the information available at the time. A risk assessment is a point-in-time view and depends on the answers and evidence provided. We do not guarantee that you will avoid security incidents, or achieve a particular certification, audit, insurance or regulatory outcome. Our services are not legal advice; where you need legal advice, please consult a lawyer.

12. Ownership and use of deliverables

Once you have paid in full, you may use, copy and adapt the documents and reports we deliver to you for your own organisation’s internal business purposes, and share them with your auditors, insurers, advisers and customers as needed. You may not resell or republish them as templates or a product. We keep ownership of our templates, methods, tools and know-how, and may reuse them in our work for others without using your confidential information.

13. Confidentiality and privacy

We keep the information you share with us confidential and use it only to provide our services, except where disclosure is required by law. Files you upload through the client portal are stored privately. Our handling of personal information is described in our Privacy Policy.

14. Liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights.

Subject to that, and to the extent permitted by law:

• our total liability to you for any claim arising from a service is limited to the fees you paid us for that service;
• we are not liable for any indirect or consequential loss, or for loss of profit, revenue, data or opportunity; and
• we are not liable for loss caused by information you or your suppliers provided being inaccurate or incomplete, or by decisions you make.

15. Links to other websites

The website may link to other websites, such as our booking and payment providers. We are not responsible for their content or practices.

16. Changes to these terms

We may update these terms from time to time by publishing a new version on this page. The version in effect when you paid for a service applies to that service.

17. Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria.

18. Contact us

Questions about these terms: hello@cautio.com.au. Payments, invoices and refunds: AP@cautio.com.au.